Background

In today’s fiercely competitive international arena, protocol represents a set of tools for effective and successful communication.

The new millennium has brought about a growing importance of international communication, creating the demand for individuals who are independent, creative, sophisticated and educated. They must possess experience of foreign cultures, protocol, etiquette and styles – the communication skills that represent the essential credentials for government officials to communicate effectively in public life.    

A multicultural arena requires a professional image and the ability to make the most of every personal encounter. Embarrassing and costly blunders are occurring more frequently in the business and diplomatic world.  Protocol in that context represents a critical success factor for anyone’s career – the ability to make others feel comfortable and respected.

Overall aim

This comprehensive training course has been designed to develop and sharpen professional and social communication skills.

Training course objectives

The objectives of this course are:

-          to prepare the participants to apply standard international protocol guidelines when dealing with international and regional players;

-          to polish their professional communication style;

-          to enhance their diplomatic use of language;

-          to refine their personal appearance and perfect professional image;

-          to increase self-confidence in public relations; and

-          to intensify their ability to work in multicultural environment.

Daily programme outline

Day 1 - Good governance protocol and communications skills proficiency training

Day 2 - Visiting and event protocol training  

Day 3 - Multicultural working environment / completion ceremony   

Methodology

Presentations as well as group workshops, simulations of real life situations and individual presentations. The purpose of the training course is to exchange knowledge and good practice experiences from the region and worldwide.

Target group

The training is intended for civil servants who are responsible for international cooperation. 

Working language

The training will be conducted in English and simultaneous interpretation will be provided subject to a minimum number of participants requiring translation. Please indicate your level of English language skills on the registration form.