The two-day CAF (Common Assessment Framework) training, held on July 2nd and 3rd, 2025, as part of ReSPA’s tailored support to the Ministry of Public Administration in Montenegro, marked a significant step forward in enhancing administrative capacities in quality management within the public sector. This event brought together dedicated professionals from Montenegro’s Ministry of Public Administration’s Quality Management (QM) unit and the Human Resources Administration, all united by their commitment to refining their expertise in quality management and effectively implementing the CAF model to drive continuous improvement and service excellence.

Under the expert guidance of Tihana Puzic, the training provided comprehensive insights into the core principles of CAF, its criteria, and practical implementation steps. Attendees included Marija Hajdukovic, Zorana Popovic, and Jelena Mitrovic from the QM unit, alongside Stefan Radevic and Sonja Vojinovic from the Human Resources Administration of Montenegro. Slaven Bukarica from ReSPA also participated, facilitating knowledge exchange and fostering enriching discussions.

Throughout interactive workshops and group exercises, participants gained crucial skills to leverage CAF as a robust tool for continuous improvement, enhanced service delivery, and institutional growth. Their remarkable enthusiasm and dedication underscored a strong commitment to applying newfound knowledge in their professional roles.

This initiative bolsters Montenegro’s ongoing reforms in public administration and aligns with the nation’s strategic goals for European Union integration. We anticipate further capacity-building endeavors to fortify public sector performance and service excellence across Montenegro.

We extend sincere appreciation to all participants for their active involvement and to Tihana Puzic for her invaluable contributions. Stay tuned for upcoming initiatives aimed at fostering excellence in public administration!