The activities of ReSPA are
funded by the European Union

Training highlights


"Certificate in Public Service Leadership"



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This programme was developed by the UK’s Chartered Management Institute (CMI) in
partnership with public sector organisations. It was designed to meet the specific needs of
the sector, addressing the often unique challenges faced by managers working in public
service. ReSPA recognises that the qualification responds to a specific requirement for an
accredited qualification which builds the capacity of those working within Public
Administration (PA) Institutions.
In line with the above, the two of the most consistently cited competency needs for managers
working in the public sector are:
1) The ability to effectively manage the performance of staff – ensuring alignment of the
public service organisation, team and individual objectives, and motivating and
managing staff
2) The ability to understand and meet the requirements of diverse groups of
stakeholders and customers
The content of this programme will be structured around these key themes. Selected training
participants (representatives of the PA Institutions in the Western Balkans region) will be
required to write an assignment in which they demonstrate their understanding by discussing
the underlying concepts and theories and describing how these relate to, and can be
implemented within, their own work context. Successful training participants will receive not
only a certificate of attendance but also a recognised qualification accredited by the
Chartered Management Institute. This qualification is formally recognised at level 6 on the
UK’s government-regulated Qualifications and Credit Framework (equivalent to level 6 on the
European Qualifications Framework).  


By the end of the programme, it is envisaged that training participants will be able to:
Plan to Meet Customer and Stakeholder Needs:
-Understand how organisational structure in PA Institutions can be determined to
deliver services
-Identify and apply improvements to service provision
-Deliver an improvement in service provision
Manage Performance of Staff:
-Identify and agree performance objectives
-Assess performance and provide feedback
-Understand how to support and enable performance improvement
Understand and apply disciplinary and grievance procedures


The course will cover 2 units:
-Planning to Meet Public Services Customer Requirements
This unit is about determining how the PA organisation is structured to deliver its service,
analysing the provision of those services and seeking to improve on service provision for the
benefit of both the PA organisation and the stakeholders.
-Performance Management
This unit is about the management of individual and team performance. It covers the need for
alignment between organisation, team and individual objectives, and ways of encouraging
and supporting performance improvement.

Target group

The course will be most suitable for experienced middle managers or senior managers such
as PA department heads seeking to review their skills and gain a fresh perspective on
current management thinking.
Managers attending this course will have line-management responsibility for a number of
staff in their current job role (typically a minimum of 5) and will be responsible for the output
of a function or department. As part of this role they will have the associated authority and
decision-making responsibilities for ensuring process efficiencies and implementing
improvement plans.
It is expected that delegates will have a minimum of 5 years work experience.
The course will be delivered and assessed in English, therefore the selected training
participants must have fluency in the English language (at least IELTS Level 6 or equivalent).
In addition training participants must be also able to prepare an assignment of up to 5-6000
words in which they will be required demonstrate their knowledge and describe how
improvements can be implemented within their area of work.

Workshop trainers

All trainers have been formally approved by the CMI to deliver this programme and to assess
assignments generated by the training participants.

James Leavold

James is a highly experienced in the design, delivery and assessment of management
development programmes in the UK and around the world. He has a wealth of experience of
working within different sectors and with both accredited and non-accredited training.
Previous work includes:
-Induction and train-the-trainer programmes for new Chartered Management Institute
Centres in Pakistan, Bangladesh, Jordan and Kazakhstan
-Delivery and assessment of CMI Management and Leadership Diploma programmes
to groups of students from the Philippines
-Delivery of an Institute of Leadership and Management accredited management
development programmes to a number of clients including a large utility provider in
the UK
-Design and/or delivery of bespoke management development programmes for clients
including London Fire Brigade, Ashridge Management College, Balfour Beatty and
the University of Hertfordshire
-4 years as a lecturer in Business Studies in further education establishments and 2
years as a secondary school teacher.

James has an BA(Hons) in Business Studies, a Diploma in Communication Studies and
a Certificate of Education. He is accredited by the CMI as a trainer, assessor and verifier.

Sarah Shreeves
Sarah is an expert on accredited training. She is a very experienced assessor and verifier
of Chartered Management Institute programmes and as well as her focus on delivery of
training, she also works directly for the CMI as a moderator. Her background includes a
variety of roles in both private and public sectors, in project management and training
/assessing roles. These include:
-Working as business advisor within the UK’s Business Link network – facilitating
businesses to access government funded support
-Management of a number of UK government and EU funded projects supporting
business start-ups in the UK and development of management competence in Asia.
-The design and project-management of management development programmes for
organisations including Government Office for London, World Bank Serbia, Royal
-Delivery, assessment and verification of CMI management and leadership training
programmes with clients including UK hospitals, private colleges, pharmaceutical
companies and international banks.
Sarah has a BA (Hons) in French and International Relations and an EQF-equivalent
level 7 CMI Management qualification (NVQ). She also has qualifications in teaching,
assessing and verifying and is approved by the CMI to deliver, assess and verify.  

Nilesh Mistry (or accredited regional expert)
Nilesh is a highly experienced management development specialist and has delivered
training and consultancy services around the world.
He has a wealth of experience of working within and on behalf of public sector
organisations and previous work includes:
-Advising businesses on growth strategies as Business Adviser for the UK
government’s business support programme
-Project manager for Exemplas Ltd managing EU funded projects supporting
entrepreneurship and economic development initiatives
-Consultant for UK Trade and Industry in economic generation programmes in
emerging or post-conflict economies.

-Management training and qualifications delivered to a very wide number of clients
including World Bank Serbia, Abu Dhabi National Oil Company, G4S, BP, and the
University of Hertfordshire
Nilesh has a first degree, an MBA from the UK’s Cranfield University and qualifications in
assessing and verifying. He is accredited by the CMI to deliver, assess and verify.  


Preparatory phase:
All trainees will be asked to complete a pre-event questionnaire prior to the start of the
programme in which they will be asked a number of questions about their job roles and
experience focusing on their requirements for, and expectations of, the programme. This will
help the development team to tailor the course as far as is possible to meet the requirements
of delegates.
Also in advance of the programme, trainees will be given access to an online learning
environment and asked to complete a ‘virtual learning journey’ which will take no more than 3
hours in total. This ‘journey’ largely comprises reading and completion of a number of
interactive ‘e-modules’, each of which can be completed separately.
Implementation phase:
The five day programme aims to be both informative and interactive. Trainees will be
encouraged to participate through discussion and group activities, scenarios and exercises.
They will be introduced to the concepts of best-practice and encouraged to critically evaluate
how these might contribute to improvements within their own work environment and where
possible, plan for their implementation.
Trainees will be provided with 2 supporting hard-copy workbooks produced by the CMI as
well as access to the learning materials available online. They will also be provided with
supporting hand-out information and useful reading and assignment questions with
comprehensive guidance notes.
Workshops will be formatted so that the learning objectives are covered each morning with
the afternoons devoted to assignment discussion and preparation. The nature of the
assignment requirements means that, in reality, trainees will be considering how the learning
can and does impact upon their work, where and how improvements can be identified and
implemented in their work in PA Institutions and how they can and will modify their own
behaviours as managers and leaders.
On completion of this phase, trainees will be issued with a Certificate of Attendance.
Assessment phase:
Trainees will be supported to complete as much of their assignment as possible during the
programme but there will be a requirement for additional work and a final edit (postprogramme)
before submission.
Assignments will be assessed against a number of CMI-set assessment criteria and trainees
must achieve a ‘pass’ against all criteria in order to gain the formal qualification. Assessors
will complete a formal marking sheet providing feedback on all assessment criteria. They will
either be passed ie judged as adequate, or referred ie returned for further editing with full,
constructive feedback.
Deadlines will be as follows:
 Assignments to be submitted by email by 7th June
 Assignments will be assessed and feedback provided by 14th June
 For assignments needing further editing: trainees complete additional work as
directed by the assessor and assignments resubmitted by 21st June
 Re-submissions assessed and feedback provided by 28th June
Assignments and assessments are then submitted for two levels of verification as per the
rules of all UK regulated qualifications:
 Assignments and assessments submitted for internal moderation w/c 1st July
 Assignments and assessments submitted for CMI moderation w/c 8th July
 Certificates generated by CMI by end July
Each delegate will receive two certificates – one listing the name of the qualification ‘Level 6
Certificate in Public Service Leadership’ and the other listing the units and credits gained
‘Performance Management’ (9) and ‘Planning to Meet Public Service Customer
Requirements’ (7). These credit values are recognised by institutions and universities around
the world and can enable entry to or exemptions from elements of other courses of study.

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