The activities of ReSPA are
funded by the European Union

Training highlights


Workshop on Negotiation Skills and Effective use of English in Negotiations



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The Regional School of Public Administration in cooperation with the British Council, which is the United Kingdom's international organisation for cultural relations and educational opportunities, is organising a workshop on negotiating in English. An ever growing number of civil servants from ReSPA region are faced on a daily basis with working in English with both European and non-European organizations and partners. This communication involves a certain amount of negotiation in order to reach an agreement which benefits both sides and creates a positive and constructive working environment. There is an obvious need to obtain a solid knowledge and skills on negotiating in English in order to comply with both professional and linguistic requirements.


On this course you will look at modern trends in negotiation theory and put them into practice directly in the form of a series of role-plays. Your own knowledge and experience of the subject will also be of utmost value in group discussions and exchanging best practices. Alongside the skills involved in negotiating you will develop an awareness of the difference in formality of the English language in conveying a message directly or indirectly, allowing you to decide on the effect you wish to create in the negotiation.


You will be introduced to the varying stages of a negotiation and develop techniques to respond to and participate in these stages effectively. You will improve your own awareness of your negotiating style through a series of role-plays. Each role play will have an observer, either the trainer or trainee, who has a list of criteria to observe and comment on at the end of the activity. The debriefing process is of great importance and you will be given advice on how to do this constructively in order to support each other in the learning process. The final task will combine all the modules of the workshop into one European Working Group meeting simulation.  

Target group

Target group of the workshop are civil servants from the ReSPA Members and Kosovo* who in their work need to, or will need to, negotiate in English on a daily basis with the European Union and other international organizations. Participants are required to have a good command of written and spoken English.

*This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and ICJ Advisory
opinion on the Kosovo Declaration of independence.

Workshop trainers

Louise Chamberlain has been an English language and communication skills trainer since 1992, with experience in Turkey, Italy, Poland, Belgium, Montenegro and Bosnia. She is currently based in Brussels as a freelance trainer working largely for the British Council and the Belgian Institute for the Federal Administration delivering a variety of courses to civil servants and English language teachers both within Belgium and abroad. She is particularly interested in the area of intercultural communication and has successfully completed training courses to deliver her own intercultural training courses.

Mira Komlenovic is an experienced trainer and facilitator with over thirty years of professional experience in the region. An expert in training of trainers, course design, training and facilitation and material development. Key areas of expertise: adult training methodology, intercultural skills and citizenship, communication skills, English language, professional skills (effective presentations, writing and formal correspondence, telephone communication, productive meetings, negotiations, lobbying, project idea development, team dynamics, interpersonal communication and relationship management). A Neurolinguistic Programming (NLP) practitioner with an extensive network of contacts and clients across Europe and in various sectors (government, NGO, education, culture, international organizations, corporate sector).


We believe that teaching should be learner-centred and should help participants develop strategies that work both inside and outside the classroom. We recognise that learners have different aims, world knowledge, learning styles and experiences and that motivation is crucial to successful learning.
We seek to create an enjoyable learning environment in which participants develop their language, learning and study skills in order to enable them to use English in as wide a variety of situations as possible. At the same time, we work to provide opportunities for personal and professional development.
We value the different approaches, styles, techniques and personalities that each teacher brings to the classroom and encourage teachers to innovate, experimenting with new ideas and activities.

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