Discussions at the ReSPA panel were thematic and issue oriented, reflecting the state of the art in service delivery and digital transformation in the Western Balkans. A critical debate took place on open data, which proved that the sectoral and regional showcases went deeper into the specific concerns of their fields and localities.

The intensive dialogue at the ReSPA event highlighted the potential for using new technology to modernize and improve the work of governments. Moreover, it was confirmed that the opening up of government data makes possible striving for better solutions to public problems and better service delivery. This includes involving innovators from inside and outside governments in collaboration with an aim to create innovative service delivery in Latin America, the USA, the Western Balkans and globally.  It was mentioned that the ReSPA conducted a regional study on service delivery in 2018 that included the use of open data, and it was underlined that most of the Western Balkan governments adopted long-term action plans to open their data. The panel was closed with a message that we need to build and promote open by default culture, and to collaborate in production of common solutions that build on government data for innovative public service delivery. Genuine conclusion of the ReSPA panel as well of the OGP Summit underlined that the year of 2020 will be designated to focused oriented events between the organizations who are being part of the OGP. ReSPA interaction with the representatives of the Latin and North America within its panel set a basis for such a continuation and on Friday 31 May the first meeting of latter mentioned stakeholders and OGP Summit Secretariat was realized and it is expected to make a follow up soon.