Workshop on "Job Analysis, Competency Frameworks & Performance Management Systems"
This seminar focuses primarily on the effective management of performance in the
workplace. Managing performance requires that due consideration be afforded to;
(a) job design and content;
(b) the identification of the requisite knowledge, skills and behaviours (competencies)
required to carry out the job effectively;
(c) ensuring that managers are aware of their role in managing performance as well as being
equipped with the necessary skills to carry out this essential part of the manager’s role in
The content and sequencing of topics in this seminar will be structured around these key
By the end of the Programme it is envisaged that participants will
-Be able to explain the principles, purposes and practice of Job Analysis
-Be able to contribute to the process of Job Analysis
-Have gained a good understanding of the theory and practical application of
-Have a broad understanding of Systems of Performance Management
-Understand the role of the Human Resource Management Department in
Performance Management and Appraisal
-Have gained practical experience in setting and agreeing objectives for Staff
Appraisal and Review
-Know how to conduct an effective Appraisal Interview and have gained some
classroom practice in carrying out this key management responsibility
-Understand the impact of different styles of Communication in the effective
management of performance at work.
The content proposed by this training is organised around three core themes as follows
In the first one, we explore the fundamentals of effective job analysis and design. The input
on this topic will focus specifically on approaches and methods to analysing jobs, drawing up
job descriptions and identifying competencies (knowledge, skills and behaviours) required to
fulfil the job requirements. These job descriptions have a wide range of uses, e.g. for
recruitment and other HR processes and most especially, in this case as a basis for setting
performance objectives with staff.
Secondly, the Programme will explain the concepts and benefits of systems of performance
management. Through explanations and sharing of the facilitators’ own experiences, we will
outline what is required to design and implement an effective performance management
system. The Programme will draw attention to the link between employee motivation and
satisfactory performance at work. Participants will engage in a very practical exercise of
objective setting related to their own work areas.
Thirdly, the Programme will incorporate a skills development approach to learning how to
prepare, manage and conduct effective appraisals at work. The teaching will be
supplemented by video material and practical role plays and will incorporate specific input on
styles of effective communication and delivery of constructive feedback.
Senior Managers initially and then potential roll-out to middle management – It will be of
particular interest to Civil and Public Administration Staff of the Western Balkan Region who
are currently working in a position with responsibility for the work of others. It will be
particularly suitable for:
Managers involved in the design and implementation of systems of performance
Human Resource Management staff responsible for Job Analysis, use of
competency frameworks and/or the operation of systems of performance
Managers and supervisors who have staff reporting to them directly, or those
aspiring towards management positions within any Ministry, Department or
Government Agency in the Region. The Programme is also suitable for relevant
decision-makers in the EUI Central institution.
No prior knowledge of performance management and appraisal is required, however, as
there is a specific emphasis on skills development in this Programme, participants will be
expected to be in a position to apply knowledge and skills learned in the workplace upon
their return to work. All participants will be required to undertake role play exercises on
staff appraisal during this training Programme and be open to analysis and feedback,
both from the facilitators and their co-participants.
The course will be directed and presented by two international experts from IPA Ireland and
one regional expert. Both of the facilitators have a Human Resource Management
background and will draw on their own experiences in the management and conduct of
effective performance management from both a theoretical and practical perspective in
Ireland and abroad.
Marie Fingleton, Human Resource Specialist, Institute of Public Administration, Dublin
Marie is currently responsible for the facilitation of a suite of IPA HRM training courses. She
is also a Director of the IPA/CIPD (Chartered Institute of Personnel & Development)
accredited Certificate and Diploma training courses. She worked previously as the Irish
Country Administration Manager for a multi-national electronics company where she held full
responsibility for the management of all administrative staff in both Dublin and Belfast. She
is a Chartered Fellow of the CIPD and has considerable practical experience in the
implementation and management of systems of performance appraisal. Her training and
consultancy work in this regard includes a wide range of clients both in Ireland and overseas,
in particular in countries preparing for EU entry. She was also one of the facilitators of the
Recruitment and Selection training Programme run in ReSPA in October 2012.
Christine McNally, Human Resource Manager, Institute of Public Administration (IPA), Dublin
Christine worked previously as a Leadership & Management Training Specialist in the IPA. In
her former training role, Christine designed and delivered a broad range of General
Management training courses in public sector organisations both in Ireland and abroad and
has a particular specialism in the training of effective communication skills. For a number of
years she has been the Course Director for the highly regarded Irish National Diploma in
Healthcare Management and the Certificate in Management Development, both of these
courses are accredited by University College Dublin.
Regional trainer – TBD
The seminar will be delivered through a combination of short lecture style inputs; PowerPoint
presentations; video input; participant-centred classroom discussion and a range of practical
exercises including one-to-one role plays of appraisal interviews. Participants will be
provided with supporting handout material and details of further reading and references. The
facilitators will, in particular, draw on their experiences of the successes and failures of
various systems of performance management in Ireland and elsewhere. Furthermore, it is
envisaged that the Regional Expert will be able to provide insights into the frequency and
effectiveness of systems of performance management in the Western Balkans and comment
on the relevance of performance management for local public sector organisations.