CAF Resource Centre is an integral part of the Regional Quality Management Centre, established to support ReSPA Members in the CAF implementation and institutionalisation.

The Centre provides the training and consultancy for CAF implementation and hosts the regional CAF network and PEF network.

Regional CAF Network encompasses CAF Contact Points, while the regional PEF Network encompasses CAF External Feedback Actors (EFACs).

Both networks include CAF correspondents and public officials with experience implementing CAF. The network's members (appointed by their administration) are devoted to CAF implementation in the respective administration to raise awareness about CAF and attend training organised by the RQMC.

CAF Resource Centre accompanies public administrations to prepare, implement, and follow up on the CAF application by providing:

• CAF introductory training;  
• Self-assessment workshop and CAF of questionnaires provided by the beneficiary;
• Consensus Workshop and produce a report with recommendations for the Action plan;
• Preparation and moderation of a two-day CAF self-assessment workshop;
• Documentation of the results of the CAF-self-assessment workshop in a consolidated report;
• Preparation and moderation of the one-day CAF action plan workshop. Advising on the CAF questionnaire's adaptation to the organisation's individual needs (one-day adjustment workshop).

Institutions that have implemented the Common Assessment Framework:

• Bureau of Metrology of  Montenegro, 2019
• Directorate for Good Governance & NGOs, Ministry of Public Administration of Montenegro, 2019
• Sector for the Development of Good Governance of Serbia, 2019
• Agency for the Delivery of Integrated Services of Albania, 2019
• Agency for Gender Equality of Bosnia and Herzegovina, 2022
• Ministry of Information Society & Administration of North Macedonia, 2022
• Civil Service Agency of Republika Srpska, Bosnia and Herzegovina, 2022
• State Commission for Prevention of Corruption, North Macedonia, 2023
• Ministry of Agriculture, Forestry and Water Management of North Macedonia, North Macedonia, 2023
• Public Administration Reform Coordinator's Office of Bosnia and Herzegovina, 2023
• Ministry of Public Administration of Montenegro, 2023
• Bureau of Metrology of Montenegro, 2nd Cycle, 2024
• Municipality of Zeta, Montenegro, 2024
• Secretariat of Legislation of North Macedonia, 2024
• Ministry of European Affairs of North Macedonia, 2025
• Ministry of Public Administration of North Macedonia, 2025

 

The Centre is equipped to conduct CAF External Evaluation leading to certification of the "Effective CAF User" Label for the public administration institutions in the Western Balkans.

Through the regional CAF database of good practices, we want to boost the CAF implementation by raising awareness of its benefits, inspiring institutions to implement CAF by sharing good practices, and improving the availability of all relevant data and documents.

Institutions that successfully implemented PEF and received the CAF Label:

• Civil Service Agency of the Federation of Bosnia and Herzegovina, 2022
• Republic Agency for Peaceful Settlement of Labour Disputes, 2023
• Civil Service Agency of Republika Srpska, Bosnia and Herzegovina, 2024
• Ministry of Information Society and Administration of North Macedonia, 2024
• Ministry of Civil Affairs of Bosnia and Herzegovina, 2024
• Office for Combating Drugs of Serbia, 2024
• Accreditation Body of Serbia, 2024
• Public Administration Reform Coordinator's Office (PARCO), 2024
• City of Bihac, Bosnia and Herzegovina, 2024
• 1State Commission for Preventing Corruption of North Macedonia, 2024
• Mine Action Centre of Serbia, 2024
• Ministry of Public Administration of Montenegro, 2024
• Municipality of Gjorche Petrov, North Macedonia, 2025