Through RQMC, ReSPA implements the CAF pilot projects in the Western Balkans public administration institutions.

The first unit in the CAF implementation project is the CAF introduction training, which informs participants about the main CAF features and benefits, as well as the main CAF components when an organisation implements CAF.

Besides CAF introduction training, RQMC provides Comprehensive CAF training and Training for Trainers.

RQMC provides certified training for future EFACs in the Western Balkans.

EFACs have successfully completed a comprehensive three-module training programme and obtained the “CAF External Feedback Actor (EFAC)” certificate. ReSPA, in cooperation with KDZ, delivered extensive PEF training for quality management practitioners from the region, culminating in certification in March 2021. Participants who complete this training are certified to professionally conduct the External CAF Feedback Procedure.